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We love our customers, so feel free to visit during normal business hours.
Mon | 09:00 – 17:00 | |
Tue | 09:00 – 17:00 | |
Wed | 09:00 – 17:00 | |
Thu | 09:00 – 17:00 | |
Fri | 09:00 – 17:00 | |
Sat | Closed | |
Sun | Closed |
This privacy policy describes what data Besotted Design holds, how it is collected and stored, how our partners use it, how it is protected and how you can request to change or delete this data. This privacy policy does not apply to the practices of third parties that we do not own or control.
What data do we hold & how is this protected?
Besotted Design uses both email and Trello to gather data needed to fulfil your order. (Trello is an online collaboration tool). The data that we hold includes your names, telephone number, address and email address, along with dates of your event and information about the event itself. If you are ordering the guest addressing service, we will also hold your guests’ names and addresses.
This data is collected either online via emails, the website contact form, our questionnaire and order form. This data is protected by password and only accessible by Besotted Design staff who are required to use it for purposes of design and accounts. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
All data held on Trello is visible to you at all times and can be deleted by you at any time. It is only held in Trello and nowhere else. Trello boards are private to you and Besotted Design, and only accessible by those invited by email.
How can you change or remove your data?
You can make this request by email at any time by emailing info@besotteddesign.co.uk
How we use your data & how we share it with partners?
Your data is used to create your stationery. Depending on the method of print that you choose, the data that is relevant to printing your stationery, can be shared with our print partners. Besotted Design has ensured that our print partners also have up to date privacy policies that adhere to the GDPR.
We may use your completed stationery to showcase online on our website, social media and at events where we showcase our stationery. When used online we endeavour to ensure this does not show full details of your event and you may ask for this not to be used or removed at any time.
Your printed stationery may be used in sample packs. We do not include RSVP’s with addresses or any invitations or details sheets that include private data such as addresses, email addresses and wedding websites.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are that we have a contractual obligation.
How long do we hold your data for?
Besotted Design holds your personal data on a trello board up to the date of your event at which point it is archived. This is then permanently deleted one year after your wedding date. Print files are also kept for a year after your event date and then permanently deleted.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@besotteddesign.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@besotteddesign.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
WEBSITE PRIVACY POLICY
This privacy policy sets out how Besotted Design uses and protects any information that you give when you use this website and governs the privacy of its users who choose to use it.
Besotted Design is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Besotted Design may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20th May 2022.
THE WEBSITE
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy. Your information, whether public or private, will not be sold, exchanged, transferred, or otherwise given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service, or as described herein.
WHAT WE COLLECT
We may collect the following information:
– name
– email address
– demographic information such as address and postcode- other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
– Internal record keeping.
– We may use the information to improve our products and services.
– We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
– From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your interests.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind and/or opt out at any time by writing to or emailing us at hello@emmabradstreet.co.uk. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
PAYMENT
We do not store credit or debit card details, nor do we share customer finance details with any 3rd parties.
SOCIAL MEDIA PLATFORMS
Communication, engagement, and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution regarding their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
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