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All orders placed with Besotted Design are subject to these terms and conditions therefore it is important that you take time to read & understand them. Payment of your deposit signifies acceptance of the following terms and conditions. Besotted Design reserves the right to change its terms & conditions at any time.
Emails and response times:
Besotted Design will endeavour to reply to all emails within 3 working days. We value your communication, however there may be occasions during busy periods when it may take longer to respond. To contact us please email info@besotteddesign.co.uk
Payment:
Semi-customised stationery – after a consultation, and on acceptance of the quotation, a non-refundable 50% deposit is required to secure your design date and start the design process. You will receive a proof of your stationery and, once approved, the remaining 50% will be required for the stationery production and printing to begin. Please note, due to the set-up process for letterpress, there is a minimum order requirement of 30 for each item of your suite.
Bespoke stationery – after a consultation, a non-refundable design fee of £350 is required for the design process to begin. You will receive a design proposal including a proof of your stationery and a quotation. Once the proof has been approved, the remaining balance is required for the stationery production and printing to begin. No orders will be sent to print, nor shipped before payment has been made in its entirety.
On the day stationery only order – a deposit to secure the print date for the stationery will required on receipt of the booking form. Once payment has been made, the print date will be secured. Once details have been finalised, a detailed invoice will be sent to the client deducting the deposit amount.
Order Cancellation:
Your 50% deposit or bespoke design fee is a non-refundable payment which covers all design work. Should you decide to cancel an order once design work has been undertaken, refunds of this deposit are at the discretion of Besotted Design. Orders that have already been sent to print are non-refundable.
Proof Approval:
Because of the nature of letterpress, we cannot send you a physical proof but you can order a sample pack if you would like to see some examples. The cost of the sample pack can be redeemed against the cost of your order.
Besotted Design provides an initial proof and two free revisions for both bespoke and semi-custom design suites. If further proofs are required there is a charge of £50 per proof. Please adhere to the response times given by Besotted Design when requesting approval for your proofs. Delays in response may result in a later delivery date.
Once the final proof has been approved, any major changes to design – for example choosing a different suite – will be counted as a separate project, and work for these additional proofs will be charged at an hourly rate of £30 per hour for semi customised suites or a new design fee from £350 for bespoke suites.
Final proofs for print will be sent to you by email, using the wording and layout that we have discussed and the information you have provided. Please note that you are responsible for checking your proofs before approving them, including the layout, wording, spelling and grammar. We suggest that you also have a friend or family member check your proofs and that you both view these online and print them using the ‘actual size’ option on your printer to ensure you are happy with the size of all type.
If designs are approved and signed off with typos or errors and subsequently printed, Besotted Design will not take responsibility for these errors. If replacements are required after approval of a final proof, they will be charged for in full. We will always print as per the proof that you have approved. Unless Besotted Design deviates from your approved proof, a refund or reprint will not be offered.
Samples:
Samples are sent only as a means for the customer to see the quality of the products we offer. Due to all the variables in design and print, we cannot guarantee that your order will exactly replicate a sample previously received.
Print & Colour:
Computer monitors and web browsers vary greatly, so ink, card and envelope colours used in the digital designs of your stationery may appear differently once they have been printed. We try our best to give an accurate representation of the colours and suggest purchasing a sample pack to get a more accurate example.
Besotted Design stationery is printed by hand on an antique press and slight variations can occur in the end result. If reprints and/or extra items are required at a later date, Besotted Design cannot guarantee exact colour matching to previous print runs. If there is a fault with the press that will cause a delay to your order, you will be informed and the printing may be outsourced to a trusted letterpress printer.
Calligraphy:
Calligraphy envelopes and other elements are created by hand. This means that variations may occur in the end result. Calligraphy addresses and names shall be provided by the client in an excel spreadsheet in a timely manner to Besotted Design.
Besotted Design will provide an excel spreadsheet template for this purpose. Once calligraphy elements have been received by the client any discrepancies must be highlighted within three days.
Any additions or changes required due to client omissions or errors will be liable to a £20 set up fee.
Time Scales:
Please note that all timings given are estimates that we endeavour to meet but may change due to circumstances beyond our control; we will always keep you updated on your order and make every effort to ensure that your order is processed and sent as quickly as possible.
Once we have received your order and deposit, we aim to get your first design proof to you within 1-2 weeks for semi-custom stationery and 1-4 weeks for bespoke stationery. Once approved, semi-customised stationery will be processed within 4 to 6 weeks, bespoke stationery 2 - 4 months. If you require your stationery earlier and we can accommodate the request, a rush fee of £200 will be incurred. This is non-refundable and must be paid with the deposit.
Delivery:
All UK orders are sent by courier on a next day insured service. Besotted Design is not responsible for any delivery issues caused by client error (including any incorrect delivery addresses supplied by the client), or deliveries signed for by neighbours and/or left in ‘safe spaces’. Please ensure someone will be able to sign for your package. Besotted Design is not responsible for any delays, damage, or loss once the order is with the courier.
International Delivery - Besotted Design cannot be held responsible for delays caused by international carriers, nor is it liable for any custom fees or import duties. Please note that international deliveries may exceed expected delivery time.
Please check all stationery upon receipt. Although extremely rare, any damage or miscounted stationery must be highlighted within two days of delivery.
Returns:
Besotted Design does not accept returns on any product. Please contact us and we will do what we can to help resolve any issues.
Ownership:
All stationery, artwork and designs are the copyright of Besotted Design. All rights are reserved and they may not be reproduced in any form without the prior written permission of Besotted Design. Any breach, improper or illegal use of the stationery, artwork or designs will be pursued.
Copyright & Promotion:
All artwork, designs, photographs and website content are the copyright of Besotted Design and cannot be modified or reproduced without express written permission. Besotted Design’s status (and that of any identified contributors) as the author must always be acknowledged.
Any customised illustrations or artwork by Besotted Design may be available for a licensing fee. Digital Designs cannot be purchased.
If you supply Besotted Design with your own artwork to be used in your stationery, you are giving Besotted Design the full rights and permissions to use that design.
Besotted Design accepts no responsibility for the infringement of copyright or intellectual property and you will indemnify Besotted Design for any action occasioned by any breach by you of another’s rights. Besotted Design reserve the right to include photos of the stationery and other designed goods in their portfolio including photos shared on social media and copies in sample packs.
If you do not want photos of your stationery to be shared, you must let us know. To view the Besotted Design Privacy Policy please click on the link at the bottom of this page.
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